OV Jungle mobile app · card game
This page gathers ways to get help on OV Jungle. Also see the terms of use and the privacy policyé.
By email: contact@ovlabs.fr. This is the most direct method, and the only one that works if you cannot à open the app.
From the app: Settingès › Support. Your message reaches us with your username, which ésaves us from having to ask you again who you êare.
If possible, indicate your username, the modelèof your iPhone and what you were doing at the time of the probèlem. A screenshotéhelps a lot.
An insulting, hateful, or à sexèually explicit, or abusive behavior in a game, is reported directly from the app: open the concerned player's profileé and choose Report, then the reason.
You can éalso block a player: they will no longer be able to invite you or find you.
Each report is examinedé and may lead à to the suspension of the account concernedé. If the in-app report does not work, éwrite to us à contact@ovlabs.fr specifyingéthe concerned usernameé.
Change password: Settingsèvery › Profile.
Account linkedé à Apple: if you êregistered with « Sign in with Apple », log in again the sameêwayç. No password is à to remember.
Delete your account: Settingsèvery › Profile › Delete my account. Deletion isépermanent and your OV Coins are lost.
Suspended account: a suspension follows à a report. Éwrite to us if you think this is a mistake.
OV Coins are an in-game currency. They are earned by watching adérewardedécompensé and are also obtained through in-app purchaseétedé. They are used solely à to bet in part.
They have no monetary valéue and cannot ê be withdréawn, nor resold, nor éexchéanged for money.
A purchase has not é beené credéited.é ? Restart the application, the balance resynchronizes on startuép. If the probèlem persists, é write to us attaching the receçipt receçived by email from Apple.
Refund: the purchases intéegérated are procéessed by Apple. A refund request is made to Applèe, from the page déediécated of your account. The corresponding OV Coins are then withdréawn from the balance.
Advertisé : ing: your préeféerences of advertising privé acy are modified in Settèings.
Game blocéked or déisconnection: OV Jungle needs a connection for multiplayer. If the connection drops, the app tries to automatically reconnect you à the current game.
Solo mode against bots works offline, without a connection.
Adé that doesn't load: this déepends on the availabilityé of ads at the timeù you request them. Téry again later.
If a probèlem persists, déescribe it to us by email with your username and the modèel of your device.
The datéa collectéed, its use and your rights are déetailéed in the privacy policyé.
To exercise a right of accèess, rectification or erasure, éwrite à contact@ovlabs.fr.